TERMS OF SERVICE
Last Updated: March 27, 2025

Welcome to KOI ABYSS (“we,” “us,” or “our”). By accessing or using our website (the “Site”) and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our Site. If you do not agree with these terms, please do not use our Site.

1. GENERAL TERMS
By placing an order through our Site, you confirm that you are at least 18 years old or have permission from a parent or guardian to make a purchase. We reserve the right to refuse service to anyone for any reason at any time.

2. PRODUCT AVAILABILITY & DESCRIPTIONS
All products are subject to availability. We strive to provide accurate product descriptions and images, but we do not guarantee that all details, including colors and textures, will be perfectly represented on your screen. We reserve the right to modify or discontinue products at any time without notice.

3. PRICING & PAYMENT
All prices are listed in USD and are subject to change at any time. We accept major credit cards and other approved payment methods. By providing your payment information, you authorize us to charge the total amount for your order, including any applicable shipping fees.

4. SHIPPING & DELIVERY

  • We ship worldwide. Shipping times and costs vary depending on your location.

  • International orders may be subject to customs fees, import taxes, and duties, which are the customer’s responsibility.

  • We are not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier. If an issue arises, please contact the shipping carrier directly.

5. NO RETURNS, EXCHANGES, OR REFUNDS

  • ALL SALES ARE FINAL. We do not accept returns, exchanges, or refunds for any reason, including incorrect sizing or buyer’s remorse.

  • If you receive a damaged or defective item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review your case and determine an appropriate resolution at our discretion.

6. INTELLECTUAL PROPERTY
All content on this Site, including images, designs, logos, and text, is the property of KOI ABYSS and is protected by intellectual property laws. Unauthorized use of our materials is strictly prohibited.

7. LIMITATION OF LIABILITY
We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Site, products, or services. Your use of our Site is at your own risk.

8. CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting. Your continued use of the Site constitutes your acceptance of any updates.

9. CONTACT INFORMATION
For questions regarding these Terms of Service, please contact us at koiabyss00@gmail.com.

By using our Site and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms of Service.