Refund policy

Refund Policy – KOI ABYSS

At KOI ABYSS, each piece is produced with care and inspected before shipment. Because of the limited nature of our collections, all sales are final.

Returns & Exchanges

  • We do not accept returns, refunds, or exchanges once an order has been placed.

  • Please ensure you review sizing charts and product details carefully before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at koiabyss.cs@gmail.com within 7 days of delivery with your order number and clear photos of the issue. We’ll work with you to resolve the situation on a case-by-case basis.

Order Cancellations

  • Orders cannot be canceled once they have been processed.

  • If you need to update your shipping address, contact us immediately at [your email]. Once an order has shipped, we cannot make changes.

Terms of Service – KOI ABYSS

Welcome to KOI ABYSS. By accessing and using our website and services, you agree to the following terms:

1. General

  • KOI ABYSS is a clothing brand specializing in limited-release apparel.

  • We reserve the right to refuse service to anyone for any reason at any time.

2. Product Availability

  • All products are subject to availability and may sell out quickly.

  • We do not guarantee that items appearing on the site will be in stock at the time of purchase.

3. Pricing & Payment

  • Prices are displayed in [currency] and may be updated without prior notice.

  • Payment must be made in full at the time of purchase.

4. Shipping

  • Customers are responsible for providing accurate shipping details. KOI ABYSS is not liable for lost packages due to incorrect addresses.

  • Shipping times may vary and we are not responsible for delays caused by carriers or customs.

5. Intellectual Property

  • All content on this site (logos, designs, photography, graphics) is the property of KOI ABYSS and may not be copied, distributed, or used without permission.

6. Limitation of Liability

  • KOI ABYSS is not liable for any damages, direct or indirect, that may result from the use of our products or website.

  • Our liability shall not exceed the cost of the item purchased.

7. Governing Law

  • These Terms of Service are governed by the laws of the United States.