1. How can I track my order?

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

2. Can I change address information on a current order?

Yes, you can change the shipping address at any point until the order has been shipped. To do so, visit your order confirmation page, find the address editor section, and input your new details.

3. How long will it take for my order to arrive?

After an order is placed, please allow 1-3 days for processing. Shipping times depend on the option you select at checkout.

4. What payment options do you accept?

We accept a wide range of major debit/credit cards, including Visa, MasterCard, American Express, and Discover cards.

5. Do you offer returns and/or exchanges?

We aren't able to offer returns or exchanges at this time.

6. My tracking page indicates that my order has been delivered but I still haven't received it. Can you help?

Sometimes shipping couriers can make mistakes with delivery. Once we have handed off a package to a courier, it is in their hands and out of our control. We recommend checking around neighboring addresses in the case a package may have gotten delivered to the wrong address or contacting the shipping courier (UPS, USPS, etc) for further assistance.

7. How can I get a KOI ABYSS discount?

To stay in the loop about our newest offers, we'd recommend signing up for our emails and/or text messages. (We promise not to spam you!)

8. I have another question that I feel requires more personalized assistance. How can I get help?

For more help, please feel free to contact us at hello@koiabyss.com.